Privacy
Privacy Notice for Website Visitors and Callers
When you call about soot, smoke or wet materials in Garland, one of our local fire restoration partners takes the next steps; this notice describes the information involved.
How Call and Website Information Is Handled
Garland TX Fire Restoration connects callers with a local fire restoration professional in our network. This notice describes information collected through the site's phone number and website, the services that receive it and how to send a privacy request.
Every call is recorded
Recording begins when a call to the number connects and continues through the end of the conversation. By staying on the call after it connects, you agree to the conversation being recorded. End the call if you do not agree to having your conversation recorded.
Information collected during calls
Call information includes your phone number, details about the call, its recording and whatever you share in the conversation. That may include your name, the location you discuss and your description of soot, smoke, water or damaged belongings. The information you choose to say becomes part of the recorded conversation.
A description of affected rooms or materials is call information even when it does not include your name. For example, discussing smoke in clothing or water beneath carpet adds details about the property and the work you are seeking. You can describe the damage without preparing a full inventory.
Information collected on the website
Basic analytics help the website understand visits and how its pages are used. There are no website forms, visitor accounts or payments. Reading a page does not require submitting a damage description through the website.
Website analytics and phone information concern different activities: analytics relate to use of the pages, while call information relates to the conversation and the details of that call. The website's service descriptions explain restoration work; personal details about a particular job are discussed by phone.
Who receives information
The local professional handling your call receives information needed for that conversation and the restoration request. The call-tracking platform also receives call information, including recordings and call details. Analytics and hosting services receive information associated with operating the website and its basic analytics.
Those services have different roles. Call tracking supports the phone connection and its associated information; analytics concern website use; hosting supports delivery of the pages. Information is shared in connection with those functions and with handling your request for restoration help.
How long information is kept
Recordings remain on file for the retention period of the calls they belong to. Call information remains stored for as long as it is needed. There is no single fixed deletion date stated here for all call information. You can send a privacy request about retention of information associated with your call.
Privacy requests and contact
Send privacy questions and requests to [email protected]. Describe the information or call your request concerns so the request can be understood. A privacy email is the contact route for matters about information handling.
You may request access to, correction of or deletion of your personal information where applicable. If your state's privacy rules give you an opt-out right, email the same address to exercise it. State the right you want to use and identify the relevant call or website interaction. The request can concern phone details, a recorded conversation or website information.